Sales, warranty & installation.

All orders accepted by Bunker Doors USA are final. We do not offer voluntary returns, exchanges, or refunds for change of mind, project cancellation, or changes in customer preferences. This policy applies to standard, custom, special-order, and sale merchandise.

Order cancellation and payments: Orders cannot be canceled without Bunker Doors USA's written agreement, except where required by law. Deposits and other payments are nonrefundable to the extent permitted by applicable law. If an order is canceled, amounts retained and any additional charges will be limited to those legally recoverable.

Approved specifications: Customers must review and approve dimensions, handing, finishes, glass, hardware, and drawings before production. Changes require written approval and may result in additional charges and revised lead times. Responsibility for measurement errors follows the signed agreement.

Warranty and legal rights: This policy does not limit applicable warranties or legal remedies for defective, damaged, incorrect, or undelivered products. It does not waive any cancellation or refund right required by law.

Bunker Doors USA offers professional installation through our network of Bunker-certified installation teams throughout New York, New Jersey, and Connecticut. Our certified installers follow our installation standards to ensure proper fit, secure anchoring, weather sealing, and smooth operation.

We strongly recommend installation by a Bunker-certified installer. Our installation workmanship warranty applies only to installations performed by our certified teams.

Our product warranty excludes defects, damage, and performance issues caused by improper installation, including incorrect anchoring, alignment, waterproofing, sealing, or failure to follow our written installation instructions. Using an independent installer does not, by itself, void the product warranty. All coverage remains subject to our written warranty terms and applicable law.